Refund policy
Last updated 4 November 2026. Draft for review
Payments to us settle amounts owed under statutory late payment claims. They are not purchases of goods or services, so there is no cooling-off period. We will refund you in the following situations.
When we refund
- Overpayment: you paid more than the amount due on your account.
- Duplicate payment: you paid the same amount twice, for example two bank transfers for the same reference.
- Payment in error: you paid us by mistake, for example quoting the wrong reference or paying the wrong supplier.
- Claim corrected or withdrawn: after reviewing evidence you send us, we reduce or withdraw the claim after you have paid. We refund the difference.
How to ask for a refund
Email enquiries@daycount.co.uk with your reference, and the date and amount of the payment. We will reply within 5 working days.
How refunds are paid
Once a refund is agreed, we pay it within 10 working days, by bank transfer back to the account the payment came from. We do not charge for refunds.